Sundrop Privacy Policy

2. Photos and Family Information

Sundrop requests access to your photo library so it can create personalized photo collections and memories. Photo analysis happens on your device. This may include processing photos and videos, capture dates and locations, faces and subjects, image quality, and other photo metadata.

Names, relationships, birthdays, face matches, and other family information you add are also stored and processed on your device. Sundrop does not upload your photos, videos, face data, or photo-analysis results to our servers or analytics services, and we do not use them to train artificial intelligence models.

3. Other Information We Collect

We may collect the following information when you use Sundrop:

• Device, usage, and analytics information: randomly generated installation and session identifiers, app version and build information, feature interactions, aggregate family counts, and similar information about how the app is used.
• Diagnostics: crash reports, performance information, technical logs, error details, and related identifiers used to investigate problems and improve reliability.
• Subscription information: subscription status, product identifiers, entitlement status, and purchase metadata provided by Apple and RevenueCat. Apple processes payments; we do not receive your full payment-card information.
• Live Activity and notification information: an anonymous installation identifier, Apple push token, delivery status, and scheduled-drop information needed to deliver notifications and Live Activities. Scheduled-drop information may include a drop title or first name. Photo pixels are not sent to our Live Activity delivery service.
• Support information: messages, email addresses, diagnostic identifiers, and any other information you choose to provide when contacting us.
• Website information: standard technical information that may be recorded when you visit our website, such as IP address, browser type, device type, and request timestamps.

4. How We Use Information

We use information to:

• Provide Sundrop’s photo, subscription, notification, and Live Activity features.
• Understand how the app is used and improve its design and functionality.
• Monitor performance, diagnose crashes, fix bugs, and protect the app from misuse.
• Respond to support requests.
• Comply with legal obligations and platform requirements.

Where applicable law requires a legal basis, we process information as necessary to provide services you request, for our legitimate interests in operating and improving Sundrop, to comply with law, or with your consent.

5. How We Share Information

We do not sell personal information, use it for third-party advertising, or track you across apps and websites owned by other companies.

We may share information with:

• Apple, for App Store purchases, notifications, photo-library access, and other platform services.
• Service providers that help operate Sundrop, including Axiom for logs and diagnostics, PostHog for product analytics, RevenueCat for subscription management, and Supabase for Live Activity delivery.
• Legal or safety recipients, when disclosure is required by law or reasonably necessary to protect rights, safety, and security.
• Business transfer recipients, if Sundrop is involved in a merger, financing, acquisition, reorganization, or sale of assets.

We require service providers that process information for us to protect it consistently with this Privacy Policy and applicable law. Their own privacy policies may also apply to services they provide directly to you.

6. Data Retention

Information stored on your device remains there until you remove it in the app or delete the app.

We retain analytics, diagnostics, subscription, Live Activity, and support information only for as long as reasonably necessary to provide and improve Sundrop, maintain security and reliability, respond to requests, and meet legal or operational requirements. We may retain de-identified or aggregated information that no longer identifies you.

7. Your Choices and Rights

• You can manage Sundrop’s access to Photos and Notifications in iOS Settings.
• You can manage or cancel a subscription through your Apple Account settings.
• You can delete information stored locally by deleting it in Sundrop where that option is available or by deleting the app.
• Depending on where you live, you may have rights to request access, correction, deletion, portability, or restriction of personal information.

Sundrop does not require an account. Some service information is associated only with anonymous technical identifiers, so we may ask you for a diagnostic identifier when needed to locate information related to your request.

To make a privacy request, email hello@trysundrop.app.

8. Children’s Privacy

Sundrop is designed for adults and is not directed to children. The app may process photos of children and family information, such as a child’s first name or birthday, when a parent, guardian, or other adult chooses to add that information. Adults using Sundrop are responsible for having the rights and permissions needed to process that information. Contact us if you believe children’s information has been handled improperly or should be deleted.

9. Security and International Processing

We use administrative, technical, and organizational measures designed to protect information. No method of storage or transmission is completely secure.

Information may be processed in the United States and other countries where our service providers operate. Where required, we use legally recognized safeguards for international transfers.

10. Changes to This Policy

We may update this Privacy Policy as Sundrop changes. We will post the updated policy and revise the date above. If a change materially affects how we handle personal information, we will provide additional notice where required.

11. Contact

Privacy questions and requests:
Dig Wells, Inc.
hello@trysundrop.app